2 Police Stations of Naxal Zone in Chhattisgarh get ISO Certification

Evidently, the global benchmarks of quality management not only provide guidelines for actualizing the desired model of QMS but also give effective assistance while establishing, operating or upgrading the same management system. This is because the management system standards provide a systematic approach towards quality efficiency, and makes all processes easier than before.

Moreover, once championed the created model of quality management that includes all the desired aspects, acts as an exemplary model for other players in the industry.

In the recent scenario, we can find numerous such laudable instances of quality management system enhancement. One such instance is of the 2 advanced police stations of Chhattisgarh's Bijapur district that have attained the ISO 9001:2015 certification for satisfying the stipulated criteria in policing, according to the senior officials of the police stations.

What makes this a jaw-dropping instance is the fact these 2 exceptional police stations are situated in the Bijapur district which is always prone to Naxalite-attacks.

#1. Which are those 2 police stations that have attained the ISO 9001 certification?

The 2 police stations that have achieved the ISO certification for Quality Management are of Madded and Bhopalpatnam in Bijapur. They have recently bagged the ISO 9001:2015 Quality Management System.

#2. Why have these police stations conferred the ISO certification?

These 2 exemplary police stations have received ISO certification for exceptional approach on policing and administration.

Mr Mohit Garg, the  Superintendent of Police of the Bijapur district has quoted in this regard-

"Despite being at the core of the radicalized Maoist-prone region, the police authorities at these police stations have successfully managed to detect and counter the crime, maintaining proper law & order and promoting of harmony and tranquillity in the area."

#3. When were the ISO 9001 certificates awarded to these police stations?

According to the SP of Bijapur district, the ISO certification was conferred to the said two police stations of Chhattisgarh on August 27, 2018. It was however given away to the police station officials on 7th September 2018 by Mr Mahesh Gagda, the Forest Minister of Chhattisgarh, who is also the MLA of Bijapur.

#4. How tough was for these police stations to achieve ISO certification?

Being at the core of the Maoist-hit zone, these police stations are always prone to the Naxalite insurgency.

The task of maintenance of law & order and overcoming vandalism in the region was itself a great challenge for the entire personnel. And this challenge was taken up by SP. Mohit Garg as soon as he took over as the SP of Bijapur in February 2018. He has explained in this regard-

“The target for the entire police personnel was to develop the police station as per the directives of the ISO certification. 

The entire Police staff was educated about how to work in a systematic way as to enhance the administration in the key areas that are discussed in ISO 9001.”

#5. What are the main features of these exceptional police stations?

According to the Superintendent of Police of Bijapur-

• The Madded and Bhopalpatnam police stations have separate rooms for women complainants and victims.
• They are well equipped with a stockroom, a radio room and an upgraded cyber chamber, besides, a proper kitchen. Clean drinking water is always available.
• Apart from that, a well equipped open-air gym has also been maintained at these police stations.
• A lush green park has also been made for kids.

#6. What are the additional features of these police stations?

Apart from the salient features discussed above, the ISO certified police stations have-

• Entertainment rooms for children who come along with victims or complainants, so that they are not affected much due to the grave atmosphere.
• They also have a guest room.
• Besides, separate restrooms and washrooms have been built for male and female personnel and visitors.

#7. How did the police stations receive the ISO certification?

As quoted by the Superintendent of Police of Bijapur, all the formalities for ISO certification were concluded by July 2018, following which the ISO inspection squad was invited.

• A renowned Swiss accreditation body had sent their personnel for an external audit of the functioning at the 2 police stations.
• The ISO certification was finally conferred on August 27, 2018. The ISO certificates are valid until August 20, 2021.

The above incident shows how the determination to attain quality excellence can bear the desired outcome.

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